Terms of service

Terms of Service

Last updated: July 2026

Overview

This website is operated by Universe TCG (VAT/NIF: 77123245J), Carrer de Gaietà Ventalló, 34, local 3, 08100 Mollet del Vallès, Barcelona, Spain. Throughout the site, "we," "us," and "our" refer to Universe TCG. By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service and all policies referenced herein.

This website complies with all relevant Spanish and EU legislation, including:

Law 34/2002 (LSSI-CE) — Information Society Services and E-Commerce.
GDPR (EU) 2016/679 — General Data Protection Regulation.
EU Digital Services Act (DSA) and Digital Markets Act (DMA).
EU Regulation 2023/988 — General Product Safety.
Spanish RDL 1/2007 (TRLGDCU) — General Law for the Defence of Consumers and Users.
EU Consumer Rights Directive 2011/83/EU.

Section 1 — Online Store Terms

By using our Services, you confirm you are the age of majority in your country of residence or have parental/guardian consent. You may not use our products for illegal purposes or transmit malware. Breach of these Terms results in immediate termination of access.

Section 2 — Contract Formation and Order Acceptance

Invitation to treat: Product listings are not binding offers. A binding purchase contract forms only when Universe TCG physically dispatches your order and sends a shipping confirmation. An order confirmation or payment receipt does not constitute acceptance.

Right to cancel before dispatch: Universe TCG may cancel any order before dispatch, including for: pricing errors, inventory discrepancies, distributor allocation cuts, suspected fraud or scalping, quantity limit violations, or any other operational reason. A full refund will be issued. No further liability or compensation may be claimed.

Section 3 — Speculation, Purchase Limits, and Reseller Restrictions

Quantity Limits: We may limit quantities per person, household, payment method, or order.
Reseller Blocking: Orders for commercial resale, scalping, or secondary market speculation without prior agreement may be cancelled unilaterally with a full refund.
Speculative Returns: Returns driven by market price decreases are assessed under our depreciation and bad-faith return rules in the Return & Refund Policy.

Section 4 — Market Volatility and Product Descriptions

Collectible TCG products are subject to high secondary market price volatility. Purchase price is fixed at checkout — Universe TCG will not match market price drops or charge more if market prices rise. Product descriptions aim to be accurate but are not warranted as 100% complete or error-free.

Section 5 — Preorders and Backorders

Advance purchases are governed by the full Return & Refund Policy. Key principles: a preorder or backorder is not a guarantee of supply, quantity, or delivery date; customer cancellation before delivery is not available at the customer's unilateral request once processed; market price changes do not create cancellation rights.

Section 6 — Optional Shipping Protection (XCover)

Universe TCG offers optional Shipping Protection powered by XCover (Booking Protect Ltd.) at checkout. This is a third-party insurance product. Claims filed directly at xcover.com. Without it, carrier damage/loss claims are filed with the carrier directly. Universe TCG is not responsible for XCover claim decisions or outcomes.

Section 7 — e-Invoicing and Tax Compliance

All sales are subject to applicable Spanish IVA. Universe TCG complies with Veri*factu and TicketBAI e-invoicing requirements. For a formal business invoice (factura), provide your CIF/NIF, company name, and fiscal address at purchase. Contact [email protected].

Section 8 — Intellectual Property

Website content is copyright Universe TCG or its licensors. Card game trademarks belong to their respective rights holders. See the Legal Notice for full details.

Section 9 — Limitation of Liability

To the maximum extent permitted by law, Universe TCG's liability is strictly limited to the purchase price of the specific product paid. We are not liable for indirect, incidental, or consequential damages. Nothing excludes liability for intentional misconduct, fraud, or non-waivable consumer rights.

Section 10 — Governing Law and Jurisdiction

Governed by Spanish law. Disputes submitted to courts of Barcelona, Spain, except where mandatory consumer law provides otherwise. EU consumers may use the EU Online Dispute Resolution platform.

Section 11 — Changes to These Terms

Terms may be updated at any time. Continued use after posting constitutes acceptance. For completed purchases, the version in force at purchase time applies.

Section 12 — Contact

Universe TCG — Email: [email protected]
Phone: (+34) 603 97 27 47 | VAT/NIF: 77123245J
Address: Carrer de Gaietà Ventalló, 34, local 3, 08100 Mollet del Vallès, Barcelona, Spain

Section 13 — Pricing: Online Store vs. Physical Stores

Universe TCG operates both an online store at universetcg.com and physical retail locations (Mollet del Vallès and Segovia). Prices displayed on the online store may differ from prices offered in our physical stores, and vice versa, at any time and without prior notice.

Online prices apply exclusively to purchases made through universetcg.com.
In-store prices apply exclusively to purchases made in person at our physical locations.
Universe TCG is under no obligation to match online prices in-store, or in-store prices online, unless explicitly stated in a specific promotion.
Promotions, discount codes, and special offers are channel-specific unless otherwise stated in the promotion's terms.
Price differences between channels do not constitute grounds for a price adjustment, refund, or partial refund on a completed purchase.

Section 14 — Physical Store Purchases: No Statutory Right of Withdrawal

Purchases made in person at a Universe TCG physical location are retail contracts concluded on our premises. Under applicable Spanish law (TRLGDCU) and EU Directive 2011/83/EU, the statutory 14-day right of withdrawal does not apply to in-store purchases, as it is a consumer right specific to distance and off-premises contracts.

All in-store sales are final. Universe TCG does not offer exchanges or returns on in-store purchases, except as required by mandatory law (e.g., defective or non-conforming goods under the legal guarantee regime).
Payment in-store constitutes full and final acceptance of the product(s) at the price displayed at the time of purchase.
If a product purchased in-store is found to be genuinely defective (manufacturing fault, not customer damage), please contact us within 48 hours with proof of purchase.

Section 15 — Click & Collect: Online Orders Collected In-Store

When a customer places an order online at universetcg.com and selects in-store collection ("Click & Collect"), the purchase is governed by the rules applicable to distance contracts (online purchases), not in-store purchases. This means:

The statutory 14-day right of withdrawal applies from the date of collection, subject to the full conditions set out in the Return & Refund Policy (sealed products, depreciation, return shipping, inspection before refund, etc.).
The customer must present valid ID or order confirmation at collection.
Uncollected Click & Collect orders will be held for a maximum of 14 calendar days. After this period, the order may be cancelled and a refund issued minus any applicable restocking or handling fees.
Products collected in-store that are opened, used, or altered at the point of collection or thereafter are subject to the same depreciation rules as online orders. The 14-day withdrawal period does not grant the right to open sealed collectibles and then return them.

Section 16 — Seal-Breaking and Shrink-Wrap Removal Policy

Universe TCG reserves the right to remove or cut the factory shrink-wrap or outer seal of certain products under the following circumstances:

In Physical Stores

Sealed products displayed in-store may have their outer shrink-wrap removed or cut at Universe TCG's sole discretion, including but not limited to: preventing fraudulent resealing, preventing speculative resale arbitrage, stock verification, display purposes, or anti-theft measures.
Customers purchasing a product with a removed or cut seal in-store are purchasing the product in the condition in which it is presented. The internal contents remain intact and unaltered. No price adjustment, discount, or refund right arises solely from the removal of outer shrink-wrap by Universe TCG.

Online Orders Dispatched from Warehouse

In certain cases, Universe TCG may determine that a product in its online inventory requires seal removal prior to dispatch (e.g., for content verification, anti-fraud purposes, or as part of our standard warehouse processing for specific product lines).
Where this applies to an online order, Universe TCG will notify the customer before dispatch. The customer will have the opportunity to cancel the order for a full refund at that point.
If the customer confirms they wish to proceed, the product will be dispatched with the seal removed. By confirming, the customer accepts the product in that condition and waives any return right based solely on the absence of outer shrink-wrap, provided the internal contents are intact.
If Universe TCG does not receive a response within the notified timeframe, the order may be cancelled and refunded at Universe TCG's discretion.

Section 17 — Universe TCG's Absolute Right Over Order Fulfilment

The placement of an order and receipt of a payment confirmation does not create an unconditional right to receive any specific product. As stated in Section 2, a binding purchase contract is only formed when Universe TCG physically dispatches the product.

Universe TCG reserves the right to cancel any order at any stage prior to dispatch, for any reason, including but not limited to: stock condition issues, suspected fraud, policy violations, anti-speculation measures, logistics constraints, or internal operational decisions.
The product remains Universe TCG's property until it leaves our warehouse. We exercise sole discretion over what we dispatch, in what condition, and when.
In the event of a pre-dispatch cancellation, a full refund will be issued to the original payment method. No further compensation, damages, or claims will be entertained.
Universe TCG's decision on any such cancellation is final.

Section 18 — Events, Tournaments, and Right of Admission

Universe TCG regularly organises and hosts competitive and casual events, including tournaments, pre-release events, open days, special sales events, and similar gatherings at its physical locations and externally hosted venues.

Right of Admission

Universe TCG reserves the absolute right of admission to all events it organises or co-organises. Purchasing a product, having an active customer account, or having attended previous events does not confer an automatic right to attend any future event.
Universe TCG may set eligibility requirements for any event, including but not limited to: minimum age, registration deadlines, qualifying criteria, membership status, prior event participation, ranking, format compliance, deck list submission, or any other condition deemed appropriate by Universe TCG.
Entry may be refused or revoked at any time, before or during an event, at Universe TCG's sole discretion, including for breaches of conduct, unsportsmanlike behaviour, suspected cheating, failure to meet eligibility requirements, or any other reason Universe TCG considers appropriate.
Where an event is ticketed or requires a paid entry fee and a customer is refused entry or removed from an event due to conduct violations or policy breaches, no refund of the entry fee will be issued.
Where a customer is unable to attend a pre-registered event for reasons unrelated to conduct, refund eligibility for entry fees will be assessed on a case-by-case basis and communicated individually.

Invitational and Restricted Events

Some events organised by Universe TCG are invitational or restricted — participation is granted exclusively by direct invitation or based on criteria established by Universe TCG. There is no general right to participate in such events.
Invitation to a restricted or invitational event is a privilege, not a right, and may be withdrawn at Universe TCG's discretion at any time.

Code of Conduct at Events

All participants at Universe TCG events are expected to behave respectfully toward other players, staff, judges, and spectators.
Use of counterfeit cards, proxies (unless explicitly permitted by the event format), marked cards, or any other material that provides an unfair advantage is strictly prohibited.
Universe TCG staff and appointed judges have final authority on all in-event rulings, disputes, and disciplinary decisions. Verbal or physical aggression toward any person at a Universe TCG event will result in immediate removal and may result in a permanent ban from future events.

Section 19 — Additional Policies and Updates

Universe TCG may publish additional specific policies for individual events, product launches, promotions, or operational procedures. These specific policies take precedence over these general Terms of Service in the scope to which they apply, provided they do not reduce any mandatory consumer rights established by applicable Spanish or EU law.

These Terms of Service may be updated at any time. The most current version is always available at universetcg.com/policies/terms-of-service. For purchases already completed, the version in force at the time of purchase applies.

Section 20 — Card Grading and Pre-Grading Services

Universe TCG is an authorised dealer of Next Grading and takes grading orders from anywhere in the world. These conditions apply to the services described at universetcg.com/pages/grading and add to the rest of these Terms.

20.1 Start of service

Bookings are open now. Pre-grading appointments and the first trip with orders to Next Grading start on 1 November 2026.

20.2 In-person service only in Barcelona

For now, every in-person service (handing over items, evaluation and collection) takes place only at our store at Carrer de Gaietà Ventalló 34, 08100 Mollet del Vallès, Barcelona. A visit anywhere else is a VIP service, quoted in advance.

20.3 Ordering: required options

Grading services can only be ordered from their service page, choosing every required option (how the items are handed over, the appointment and how they are returned) and expressly accepting these conditions. Lines added to the cart any other way are removed before checkout. The choices and the time of acceptance are recorded on the order.

20.4 Pre-grading

Pre-grading costs 7 € per card. It is an expert estimate, not a guarantee of the grade Next Grading will issue.
In store: no call-out fee on a date assigned by Universe TCG, when the pre-grader groups several appointments on the same day; or a flat 20 € call-out fee for a dedicated appointment on the date chosen by the customer. If no grouped date is planned in the month, the customer who needs the appointment pays the call-out fee.
Remote: 0 € on a date assigned by Universe TCG, or the 15 € remote handling fee if the customer chooses the date.
Non-refundable. Pre-grading is a service prepared at the customer's express request for an agreed date, and the call-out fee is paid to a third party, the pre-grader. By booking, the customer expressly requests that the service is arranged and acknowledges that, once the appointment is confirmed, the per-card fee and the call-out fee are not refundable. To the extent permitted by Article 103 of Royal Legislative Decree 1/2007 (TRLGDCU), the right of withdrawal does not apply to services fully performed with the customer's prior express consent and acknowledgement.

20.5 Grading with Next Grading

We charge the official Next Grading prices in Spain. Prices for other markets are shown in each market's currency.
Grades, authentication and turnaround times are the responsibility of Next Grading. Indicative turnaround: about 2 to 3 months, plus up to one month depending on the date of our monthly trip to Next Grading in Madrid.
Free gradings in 15+1, 30+2, 60+4 and 100+7 packs apply within a single customer order.
No standard volume discounts.

20.6 Remote orders

A remote order costs the grading price plus a single 15 € handling fee per order (the same fee for pre-grading and grading, charged once) plus 1 € per card for sorting and preparing the cards for shipment or collection at Next Grading's offices.
Remote orders must be closed with Universe TCG before sending anything. We only take responsibility for material we have expressly accepted. Items sent to our store travel at the sender's risk until we receive them; recording starts on reception.

20.7 Shipping

Our standard service is carrying the order by hand to Next Grading in Madrid and back to our Barcelona store, where the customer collects it in person. Any shipment, direct to Next Grading or back to the customer, is optional, insured and at the customer's cost, and is only charged after the customer's express approval. Spain: 5,90 € (Correos Express 24 h) plus about 1% of the insured value. Outside Spain: our standard shipping rate by weight plus about 1% insurance, quoted per order.

20.8 Collection

Graded items are handed over at our Barcelona store to the customer, after checking their ID, or to a person with the customer's signed authorisation. The whole process, from hand-over to collection, is recorded and registered.

20.9 Other grading companies

Universe TCG currently works officially only with Next Grading. Services with other grading companies are announced as "coming soon" and cannot be ordered until we publish them.

Frequently Asked Questions

Can I cancel my order?: Before dispatch: contact us immediately at [email protected]. After dispatch: governed by the Return & Refund Policy. Preorders/backorders: cancellation before delivery is not available at the customer's unilateral request once processed.
Do prices differ between online and in-store?: Yes. Prices on universetcg.com may differ from our physical stores. No cross-channel price matching obligation exists.
Is there a return right for in-store purchases?: No. In-store sales are final. The 14-day statutory withdrawal right applies only to online (distance) contracts, not to in-store purchases.
What is XCover?: An optional shipping insurance product at checkout, powered by XCover (Booking Protect Ltd.). File claims at xcover.com. Universe TCG does not underwrite or administer claims.
Can I be refused entry to a Universe TCG event?: Yes. Universe TCG has an absolute right of admission to all events it organises. Past purchases or account status do not confer any right to attend.
What if my order is sealed when it arrives?: If seal removal is needed before dispatch, you will be notified and can cancel for a full refund. Confirming means accepting the product with seal removed.
What happens if Universe TCG cancels my order before dispatch?: A full refund is issued to your original payment method. No additional compensation, damages, or interest may be claimed.
Do online withdrawal rights apply to Click & Collect orders?: Yes. Click & Collect orders are distance contracts. The 14-day withdrawal right applies from the date of collection, subject to all conditions in the Return & Refund Policy.