Your Cart
Continue shoppingShipping Protection
Powered by <strong>XCover</strong>
How it works
Shipping Protection is optional and adds <strong>around 10% of your order value</strong> to ensure your parcel is fully covered from the moment we dispatch it until it reaches you. If your order is lost, stolen or arrives damaged, XCover handles your claim — fast, directly, and without hassle.
Coverage is provided by <strong>Helvetia Global Solutions AG</strong>, managed by <strong>Cover Genius Europe B.V.</strong> operating as XCover.com (regulated by the AFM, no. 12046177). This policy applies to shipments dispatched from Spain.
About our shipping partner
We ship through <strong>Sendcloud</strong>, a unified logistics platform that connects us with the major courier networks across Europe. This lets us offer fast, tracked delivery — but it also means that once a parcel leaves our hands, it passes through carriers and logistics chains that can occasionally be outside our direct control.
Situations like customs holds, failed delivery attempts managed by the buyer's chosen agent, or damage caused during third-party handling are real scenarios that Shipping Protection is designed to cover. <strong>XCover</strong> acts as the independent insurer, so your claim is handled fairly and quickly regardless of what happened along the route.