Shipping policy

Shipping Policy

Last updated: July 2026

At Universe TCG we aim to deliver your orders quickly, securely, and transparently. This policy covers processing times, shipping zones, customs responsibilities, our Ship-Complete default, Shipping Protection (XCover), and what happens if a package is not received.

1. Order Processing and Fulfilment Timeline

In-Stock Items: Processed Monday–Friday, excluding Spanish holidays. Dispatched within 1–3 business days after payment confirmation.
Preorder and Backorder Items: Held and dispatched per their release/replenishment schedule. See the Return & Refund Policy.
Address Accuracy: The customer is solely responsible for a correct delivery address. Packages returned due to address errors are reshipped at the customer's cost.

2. Optional Shipping Protection — XCover

Universe TCG offers an optional Shipping Protection add-on at checkout, powered by XCover (Booking Protect Ltd.).

Covers eligible claims for packages lost, stolen, or damaged in transit.
Claims filed directly at xcover.com or via your policy confirmation email.
Without XCover: once dispatched, liability transfers to the carrier. Carrier claims must be filed with the carrier by the customer.
XCover's own terms govern coverage limits and claim decisions. Universe TCG is not responsible for claim outcomes.

3. Ship-Complete Default and Split Shipping

Default: Mixed orders (in-stock + preorder/backorder) ship as a single package once all items are available.
Split Shipping: Available on request. Each additional shipment incurs an extra fee paid before dispatch. Contact [email protected].
Release Shifts: If a preorder is delayed, the whole order holds unless the customer pays to split.

4. Domestic Shipping — Spain

Peninsula (Mainland): Standard 3–7 business days | Express 1–3 business days.
Balearic Islands: Standard 4–8 business days. Standard domestic rates apply. No special customs.
Canary Islands: Standard 5–10 business days. Outside EU VAT territory — local IGIC tax and customs handling fees may apply on arrival. These are the customer's sole responsibility; Universe TCG does not collect them at checkout.
Ceuta and Melilla: Standard 6–12 business days. Outside EU VAT territory — import duties and local taxes are the customer's responsibility.

5. European Union Shipping

Standard: 5–12 business days | Express: 3–7 business days.
Within the EU single market, no import duties apply. VAT handled at checkout or via EU OSS.

6. International Shipping — Rest of World

Universe TCG ships worldwide. Estimated delivery: 7–21 business days, depending on destination and customs. All international shipments include a tracking number sent by email at dispatch. For special or high-value international shipments, contact [email protected].

7. Customs, Import Duties, and Taxes — International Orders

For shipments outside Spain or the EU customs territory, the customer acts as the importer of record and is solely and completely responsible for all customs fees, import duties, tariffs, local VAT/GST, carrier brokerage fees, and any other charges. Universe TCG does not collect or cover these fees. We do not mark packages as gifts or undervalue orders on customs documentation.

Refused / unclaimed international shipments: All return costs, customs fees, storage, and administration costs will be deducted from any refund. If these exceed product value, no refund is issued.

8. Non-Receipt, Unclaimed Packages, and Return-to-Sender

The customer is responsible for being available to receive or collect their package. If a package is returned to Universe TCG because it was not collected, delivery failed, or the address was incorrect:

The customer must pay the full reshipping fee before redelivery.
A handling surcharge may apply.
If the customer does not reship, a refund of product value only may be issued (minus original shipping and return costs).
If return fees exceed product value, no refund is issued.

9. Tracking and Delivery Confirmation

Tracking numbers are emailed once the package is scanned by the carrier. Customers are responsible for monitoring tracking. Delivery is confirmed when the carrier records a successful delivery scan.

10. Damages, Lost Packages, and Carrier Claims

Universe TCG packages all items in reinforced, bubble-wrapped packaging. Once dispatched, liability transfers to the carrier.

Damaged on Arrival: Write "Received Damaged" on the carrier's delivery slip before signing and photograph immediately. Without this, claims may be refused.
With XCover: File at xcover.com.
Without XCover: File directly with the carrier. Universe TCG provides documentation to assist but does not issue refunds for carrier-caused damage or loss.
Cosmetic Packaging: Minor outer box scuffs or shrink-wrap marks that do not affect internal cards are not defects and do not qualify for refunds.

11. Contact

Shipping enquiries: [email protected] — include your order number.

Frequently Asked Questions

How long does delivery take in mainland Spain?: Standard: 3–7 business days. Express: 1–3 business days.
Does Universe TCG ship worldwide?: Yes. Estimated 7–21 business days internationally. Customs duties are the customer's responsibility.
Who pays customs taxes?: The customer is 100% responsible for all customs duties, import taxes, and carrier fees outside Spain/EU.
What if I miss delivery?: Contact your carrier immediately. If returned to us, you pay reshipping + handling surcharge to redeliver.
What is XCover?: Optional shipping insurance at checkout. File claims at xcover.com. Without it, file claims with your carrier.
Can I receive part of my order if it includes a preorder?: Yes — request split shipping at [email protected]. An additional shipping fee applies per partial shipment.
What do I do if my package arrives damaged?: Note "Received Damaged" on the delivery slip and photograph everything immediately. Then file with XCover (if purchased) or the carrier.
Are Canary Islands orders subject to extra taxes?: Yes. The Canary Islands are outside the EU VAT area. Local IGIC and customs fees apply on arrival — the customer pays these directly.