Frequently Asked Questions
What is a backorder item and when will it ship?
Backorder items are high-demand products that are not physically in stock in our warehouse but can be purchased on demand. We secure these items directly from official networks. Fulfillment and transit to our facility typically take 1 to 3 weeks before shipment. For complete information on backorder processing, read our Backorder Information page or consult our Shipping Policy.
What happens if my order has items in backorder and in stock?
Your entire order will ship complete in a single package once the backordered items are received and processed by our team. If you want in-stock items shipped immediately, please purchase backorder products in a separate transaction. For additional details on consolidated packaging, see our Shipping Policy.
How long does shipping take for in-stock items?
For in-stock products, orders are processed and shipped within 1–3 business days. We ship worldwide from Spain. As a guide, delivery within mainland Spain takes 1–3 business days with express shipping or 3–7 with standard shipping, and EU delivery takes 3–7 business days with express or 5–12 with standard; for the rest of the world, transit times depend on the destination and the carrier. Outside the EU, import duties and local taxes, where they apply, are paid by the customer. For full details, please check our Shipping Policy.
Are all your booster packs, boxes, and items factory-sealed?
Yes! We guarantee that 100% of our products are brand new, original, and factory-sealed. We source directly from official manufacturers (like Bandai, Pokémon Company, Ravensburger) and licensed European distributors. We have a strict zero-tolerance policy against loose or tampered packs. Please note that opened or unsealed items cannot be returned under our protective Refund Policy.
What is your return policy for standard purchases?
You have 14 calendar days from the delivery date to request a return. Due to secondary market volatility and speculative price adjustments, returned products must be in their original, unmanipulated factory-sealed condition. Once unsealed or opened, TCG products suffer up to 100% value depreciation and are not eligible for a refund. For our complete terms and instructions, read our full Refund Policy.