1. Unilateral Sourcing & Allocation Cuts: All pre-orders are subject to official manufacturer and distributor stock allocations. If the supplier cuts supply or provides less product than ordered, Universe TCG reserves the absolute, unilateral right to adjust, reduce, or cancel any pre-order reservation at our sole discretion. Sourcing does not constitute a guarantee of supply.
2. Business Reservation Priorities: In the event of manufacturer stock cuts or limitations, Universe TCG reserves the absolute, unilateral right to allocate remaining stock for in-store play, tournament events, local promotions, or internal commercial requirements at our sole discretion, regardless of queue priority or purchase timestamp.
3. Unilateral Cancellation & Refusal Rights (Pricing & Glitch Protection): Universe TCG reserves the absolute, unilateral right to cancel, adjust, or refuse service for any pre-order transaction at our sole discretion, at any time, and for any reason—including but not limited to distributor allocation cuts, pricing errors, database/listing glitches, speculative buying patterns, suspicious customer history, or changes in logistics. In any such event, our sole and exclusive liability is a full refund of the amount paid for the cancelled items. Under no circumstances will Universe TCG offer discounts, gift cards, coupons, or compensation.
4. Pre-orders are Non-Cancellable Final Sales: By submitting this pre-order, you commit to purchase at the locked price. Buyer-initiated cancellations, refund requests, or withdrawals are strictly prohibited once the order has been routed to our distributors (within 24 hours of purchase). Market volatility, price drops, loss of demand, or change of mind do not entitle the customer to a refund.
5. Sealed Collectible Return Depreciation Surcharge (Up to 100%): Many trading card and collectible products (including booster boxes, displays, ETBs, and booster packs) derive their primary commercial value from their original, factory-sealed condition. In accordance with Article 103 of Spanish Royal Legislative Decree 1/2007 (TRLGDCU) and EU Directive 2011/83/EU, any sealed product that has been unsealed, opened, torn, or manipulated after delivery loses its speculative and resale value. Universe TCG reserves the absolute right to apply a deduction of up to 100% of the product's value from the refund amount for opened or handled items.
6. Speculative Market Volatility & Price Adjustments: Trading Card Game (TCG) products are highly speculative assets subject to constant secondary market price fluctuations. In the event that a buyer exercises their legal right of withdrawal and return under consumer protection laws, Universe TCG will not be held liable for any market price drops or speculative buyer actions. If the product's current retail price on Universe TCG or the secondary market at the time the return is processed is lower than the price originally paid by the customer, any approved refund will be adjusted downwards to match and be calculated proportionally to the lower active retail/market value, regardless of the higher price originally paid at checkout.
7. Return Shipping & Transit Risk: If a return under the legal withdrawal period is processed, the customer must fully bear all direct return shipping costs and logistics. The customer assumes all risk of loss, theft, or damage during return transit. We strongly recommend using a fully trackable, insured shipping method. Universe TCG will not issue any refunds until the product is physically received and inspected at our facilities.
8. Split Shipping Cost & Extra Fees: Pre-orders ship complete with in-stock products in a single shipment. If the customer requests separate or partial shipments of in-stock items first, they must pay additional shipping charges to cover logical and warehouse costs.
9. Strict Street Date Release Policies: Pre-order items will not be shipped or released for store pickup before their official manufacturer-mandated street dates. In-store pickups are subject to the same street date guidelines.
10. Sourcing Restock Notification Disclaimer: If a customer’s pre-order is cancelled due to supply cuts, and the item is restocked at a later date, Universe TCG is under no obligation to notify the affected customer first or grant them priority. Keeping track of restocks is the customer's sole responsibility.
11. Store-Initiated Cancellations — Full Refund: If Universe TCG cancels all or part of a pre-order (for example due to allocation cuts, supplier shortages, listing or pricing errors), the affected amount is refunded in full to the original payment method.
12. Customer Cancellation Requests: Cancellations for change of mind, loss of interest, market price changes or ordering mistakes are not accepted once the pre-order has been routed to our distributors. If Universe TCG, at its sole discretion, agrees to an exceptional cancellation, the refund may be issued as store credit or as a partial refund minus the costs incurred (payment processing and currency-conversion fees, bank charges, shipping and supplier restocking fees). This does not limit the statutory rights of consumers under applicable law.
1. Distributor Sourcing & 24h Lockout: Sourcing typically takes 1 to 3 weeks but is dependent on distributor restocks, supplier allocations, and third-party logistics. Sourcing does not constitute a guarantee of availability or a specific delivery date. By confirming a backorder, the customer enters into a binding purchase agreement. Operatively, backorders are submitted to our suppliers within 24 hours of purchase. Once processed and routed to our distributor network, buyer-initiated cancellations, refund requests, or withdrawals are strictly prohibited and locked out.
2. 14-Day Withdrawal Period (EU Distance Contracts): For consumer purchases made through our website, the legal 14-calendar-day withdrawal and cooling-off period begins strictly on the day the customer physically receives the product, NOT from the date of purchase. Wait times in transit or supplier sourcing do not eat into this 14-day return window.
3. Sealed Collectible Return Depreciation Surcharge (Up to 100%): Many trading card and collectible products (including booster boxes, displays, ETBs, and booster packs) derive their primary commercial value from their original, factory-sealed condition. In accordance with Article 103 of Spanish Royal Legislative Decree 1/2007 (TRLGDCU) and EU Directive 2011/83/EU, any sealed product that has been unsealed, opened, torn, or manipulated after delivery loses its speculative and resale value. Universe TCG reserves the absolute right to apply a deduction of up to 100% of the product's value from the refund amount for opened or handled items.
4. Speculative Market Volatility & Price Adjustments: Trading Card Game (TCG) products are highly speculative assets subject to constant secondary market price fluctuations. In the event that a buyer exercises their legal right of withdrawal and return under consumer protection laws, Universe TCG will not be held liable for any market price drops or speculative buyer actions. If the product's current retail price on Universe TCG or the secondary market at the time the return is processed is lower than the price originally paid by the customer, any approved refund will be adjusted downwards to match and be calculated proportionally to the lower active retail/market value, regardless of the higher price originally paid at checkout.
5. Return Shipping & Transit Risk: If a return under the 14-day withdrawal period is processed, the customer must fully bear all direct return shipping costs and logistics. The customer assumes all risk of loss, theft, or damage during return transit. We strongly recommend using a fully trackable, insured shipping method. Universe TCG will not issue any refunds until the product is physically received and inspected at our facilities.
6. Unilateral Cancellation & Refusal Rights (Pricing & Glitch Protection): Universe TCG reserves the absolute, unilateral right to cancel, adjust, or refuse service for any backorder transaction at our sole discretion, at any time, and for any reason—including but not limited to distributor sourcing constraints, pricing errors, database/listing glitches, speculative buying patterns, suspicious customer history, or changes in supply. In any such event, our sole and exclusive liability is a full refund of the amount paid for the cancelled items. Under no circumstances will Universe TCG offer discounts, gift cards, coupons, or compensation.
7. Split Shipping & Extra Fees: Combined orders containing backorder items ship complete. Split shipments require the payment of additional shipping charges to cover warehouse and courier costs.
8. Sourcing Restock Notification Disclaimer: If a customer’s backorder is cancelled due to persistent supply cuts, and the item is restocked at a later date, Universe TCG is under no obligation to notify the affected customer first or grant them priority. Keeping track of restocks is the customer's sole responsibility.
9. Store-Initiated Cancellations — Full Refund: If Universe TCG cancels all or part of a backorder (for example because the supplier cannot deliver), the affected amount is refunded in full to the original payment method.
10. Customer Cancellation Requests: Cancellations for change of mind, loss of interest, market price changes or ordering mistakes are not accepted once the backorder has been routed to our suppliers. If Universe TCG, at its sole discretion, agrees to an exceptional cancellation, the refund may be issued as store credit or as a partial refund minus the costs incurred (payment processing and currency-conversion fees, bank charges, shipping and supplier restocking fees). This does not limit the statutory rights of consumers under applicable law.
