How Warhammer orders work at Universe TCG

Short answer: Universe TCG is an official Games Workshop stockist in Barcelona, and you can order any current Games Workshop product on our website, whether or not it is on our shelves. Items in stock ship normally. Items marked "Made to order" are ordered from Games Workshop for you in our weekly order and usually ship within 7–14 days. If Games Workshop cannot supply an item, we refund that item.

Key facts

• Official stockist: Universe TCG is an official Games Workshop stockist in Barcelona.
• Range: around 1,900 current Games Workshop references across Warhammer 40,000, Age of Sigmar, The Horus Heresy, The Old World, Kill Team, Citadel paints and Black Library.
• Weekly order: we order from Games Workshop every Thursday and receive the order the following week.
• Made-to-order lead time: usually 7–14 days from your order to dispatch.
• In-stock items: ship normally.
• Not available from Games Workshop: we refund that item.
• Prices: Games Workshop's recommended retail prices.
• Shipping: worldwide from Spain. Import duties and taxes, where applicable, are paid by the customer and depend on the destination country.
• Pickup: free in-store pickup at our store in Mollet del Vallès (Barcelona).

How to tell if an item is in stock or made to order

Every Warhammer product page shows a status badge. "In stock" means the item is in our store. "Made to order" means we do not have it right now, but you can buy it exactly the same way: same price, same checkout, same "Add to cart" button. A short note next to the price reminds you that it ships in 7–14 days, and the cart shows the same note.

Under the description you will also find the Games Workshop reference (Ref. GW) and the EAN barcode, so you can check that it is exactly the kit, paint or book you want. For example, Flash Gitz shows Ref. GW 99120103087.

How a made-to-order purchase works, step by step

1. You order on our website. Add the item to your cart and check out as usual. You can mix in-stock and made-to-order items.
2. We include it in our weekly Games Workshop order. We order every Thursday.
3. Games Workshop delivers to our store the following week.
4. We ship it to you, or keep it ready for pickup if you chose in-store collection. In total this usually takes 7–14 days from your order.

If Games Workshop cannot supply an item, we refund that item and the rest of your order goes ahead.

Worldwide shipping from Spain

We ship Warhammer orders worldwide from Spain. Import duties and taxes, where applicable, are paid by the customer and depend on the destination country. Delivery options and costs are shown at checkout; see our shipping policy for details.

Collecting in store

If you live near Barcelona you can choose free in-store pickup at checkout and collect your order at our store in Mollet del Vallès. Made-to-order items can be collected once they have arrived. We also run events in our Mollet del Vallès store; see tournaments and events.

Where to start

• The full range by game: Games Workshop & Warhammer hub and the complete Warhammer catalogue.
• Warhammer 40,000: for a first box, the Warhammer 40,000 Introductory Set or a Combat Patrol such as Combat Patrol: Chaos Space Marines.
• Warhammer Age of Sigmar: Spearhead boxes such as Spearhead: Skaven.
• Painting: Citadel and Warhammer Colour paints and the Warhammer 40,000 Paint + Tools Starter Set.
• Not sure what to buy? Read our Warhammer buying guide.

Frequently asked questions

Can I order any Games Workshop product from Universe TCG?

Yes. We list around 1,900 current Games Workshop references and you can buy any of them on our website, even when we do not have it on the shelf. If it is not in stock, it is marked "Made to order": we order it from Games Workshop for you and ship it as soon as it arrives.

Do you have it in stock?

Every product page shows its status. "In stock" items are on our shelves and ship normally. "Made to order" items are not in the store right now: you can still buy them and we order them from Games Workshop for you.

What does "Made to order" mean?

It means we order that item from Games Workshop specifically for you after you buy it. You pay the normal price, check out as usual, and we ship it as soon as it reaches our store.

How long does a made-to-order item take?

We place an order with Games Workshop every week, on Thursday, and receive it the following week. Made-to-order items usually ship within 7–14 days of your order. In-stock items ship normally.

What happens if Games Workshop can't supply an item?

If Games Workshop cannot supply an item you ordered, we refund that item. The rest of your order goes ahead as normal.

Do you ship worldwide?

Yes. We ship worldwide from Spain. Import duties and taxes, where applicable, are paid by the customer and depend on the destination country.

Can I collect my order in store?

Yes. Choose free in-store pickup at checkout and collect your order at our store in Mollet del Vallès (Barcelona). Made-to-order items can be collected once they have arrived.

Are you an official Games Workshop stockist?

Yes. Universe TCG is an official Games Workshop stockist in Barcelona. Our Warhammer prices are Games Workshop's recommended retail prices, and each product page shows the Games Workshop reference (Ref. GW) and the EAN barcode, so you can check you are ordering the exact item.