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Frequently Asked Questions
What is a backorder item and when will it ship?
Backorder items are high-demand products that are not physically in stock in our warehouse but can be purchased on demand. We secure these items directly from official networks. Fulfillment and transit to our facility typically take 1 to 3 weeks before shipment. For complete information on backorder processing, read our Backorder Information page or consult our Shipping Policy.
What happens if my order has items in backorder and in stock?
Your entire order will ship complete in a single package once the backordered items are received and processed by our team. If you want in-stock items shipped immediately, please purchase backorder products in a separate transaction. For additional details on consolidated packaging, see our Shipping Policy.